Shanghai

Customer Operations and Services, Serve Internal and External Customers, Develop Strategy & maximize operation efficiency

Staff Management, Set minimum standards for the operations group, Oversee day to day operations, ensure a smooth working relationship, Ensure work processes meet the company’s internal financial/accounting requirements, salary decisions, Set positive example, Monitor staff performance, Assist General Manager (GM), Provide quality customer services, Data Management, Sales

Staff Management, Set minimum standards for the operations group, Oversee day to day operations, ensure a smooth working relationship, Ensure work processes meet the company’s internal financial/accounting requirements, salary decisions, Set positive example, Monitor staff performance, Assist General Manager (GM), Provide quality customer services, Data Management, Sales

FCL/LCL/Consolidation, handle full set shipping docs for export shipments to the USA, close communication & coordination, booking data input, declaration & billing

Ensure a smooth running of the process, Ensure team-best achieve this quality customer service, Assist the operations manager, strong knowledge of shipping, keep customers up to date, Communicate promptly and professionally

Program Management

Project Management

Operations Management

Operations Management

Single Point of Contact, Program Management, SOP, Customer Management, Meeting with Customer, Relationship Building, Problem Solving, Operational Performance, Handle Exceptional Cases, Customer Specified KPI