Account Servicing

The post will be focused on developing and carrying the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operations excellence, planning & executing special projects and strengthening partner relationships in Asia for their assigned customer accounts.

The post will be focused on developing and carrying the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operations excellence, planning & executing special projects and strengthening partner relationships in Asia for their assigned customer accounts.

Customer Operations and Services, Serve Internal and External Customers, Develop Strategy & maximize operation efficiency

Customer satisfaction, operations excellence, planning & executing special projects strengthening partner relationships in Asia, representing Century, liaising with the US, ensuring SOPs are adhered to, reviewing origin office KPIs & Error Log, identifying areas for service improvement, and maintaining smooth working relationships.

Customer satisfaction, operations excellence, planning & executing special projects strengthening partner relationships in Asia, representing Century, liaising with the US, ensuring SOPs are adhered to, reviewing origin office KPIs & Error Logs, identifying areas for service improvement, Maintaining smooth working relationships.