The post will be focused on developing and carrying the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operations excellence, planning & executing special projects, and strengthening partner relationships in Asia for their assigned customer accounts.
Represent Century origin on behalf of your account, liaise with the US-based account support team and become the main channel for brainstorming, designing, and executing operational process improvement.
Ensure SOPs are adhered to and best practices are shared across client teams, and areas of concern are pro-actively addressed with KALs, operations & documentation staff.
Assist in reviewing origin office KPIs & Error Log, identify areas for service improvement, create corrective action plans and follow up as needed.
Maintain smooth working relationships with customers’ business partners across the region and ensure that they are satisfied with our systems, personnel, and service overall.
Prepare for quarterly meetings and overseas visitors as directed by the Asia management team.